Senior Enterprise CS Leader — AI-Driven Growth

Wrike; Oregon; Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Flexible Time Off

401(k) Match

Parental Leave 18 Weeks Maternity / 4-

Volunteer Days

Health Insurance (medical, dental &amp

Disability & Life Insurance

Work-from-Home Allowance

Home Office Stipend

Job summary

Wrike is hiring a Senior Customer Success Manager to own and grow a strategic portfolio of Enterprise accounts across North America. You will guide clients through transformations, leveraging Wrike AI Agents and Wrike Copilot to map and optimize workflows, while partnering with Sales, Renewals, and Product to ensure long-term adoption of Wrike as the operating system of record.

You will join a cross-functional, high-performing North American team that values transparency and continuous learning.

Qualifications

• 5+ years in Customer Success, Account Management, or Business Consulting in SaaS.
• Guiding large-scale software rollouts and building COEs.
• Executive presence; ability to communicate ROI to C-suite.
• Partnering with Sales to build joint account plans and upsell opportunities.
• Structured Workflow Discoveries and cross-organizational collaboration.
• Discuss technical integrations and data analytics with tech teams, incl. API/webhooks.
• Hands-on experience embedding Generative AI tools in daily operations.

Responsibilities

• Own strategic portfolio of North American Enterprise accounts.
• Build multi-layer stakeholder relationships including executive sponsors.
• Create scalable Success Plans and workflows with measurable roadmaps.
• Drive expansion by identifying new teams and advanced AI use cases.
• Meet GRR/NRR targets by identifying expansion opportunities and reducing churn.
• Iterate processes and share learnings across the org.

Skills

GTM track record

Executive presence

Storytelling

Commercial acumen

Workflow consulting

Technical literacy

AI-enabled capability

Tools

APIs & Webhooks

Integrations

Job description

Wrike is hiring a Senior Customer Success Manager to own and grow a strategic portfolio of Enterprise accounts across North America. You will guide clients through transformations, leveraging Wrike AI Agents and Wrike Copilot to map and optimize workflows, while partnering with Sales, Renewals, and Product to ensure long-term adoption of Wrike as the operating system of record.

You will join a cross-functional, high-performing North American team that values transparency and continuous learning.