Account Development Manager 1 -Evening shift (16:30 - 01:00) CEST

Wrike; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

28 days paid vacation

Sick leave: 5 paid days

Parental leave: 18 wks maternity / 4 w

Volunteer days

Health insurance (employees + depend.)

Life insurance

Utility allowance 30 EUR/mo.

Fitness plan 800 EUR/yr

Full-remote & Co-working access

Job summary

Wrike, the work management platform leader, seeks an Account Development Manager to onboard diverse, global customers and drive productive use of Wrike. You will guide customers, deliver tailored best practices, and communicate value across teams, while expanding relationships and ensuring long-term success.

Join a dynamic Wrike Engagement Team that values growth mindset, cross-border collaboration, and customer-centric problem-solving.

Qualifications

• 1+ years in a customer-facing role (Customer Success, Account Management, Customer Support, etc).
• Fluent English; strong verbal and written communication.
• Ability to present complex ideas in an accessible way.
• Keen business sense to understand customer objectives and pain points.
• Willing to teach and share knowledge with others.
• Ready to cover the sales side (demos, negotiating price, pipeline).
• Prepare to work evening shift (16:30 - 01:00).
• Strong people skills and patience under pressure.

Responsibilities

• Understand customer use cases and workflows to optimize Wrike usage.
• Proactively reach out to customers to drive product value via email and calls.
• Maximize customer lifetime value and drive adoption across teams.
• Drive Net Retention via upsell and cross-sell.
• Collaborate with Wrike Engagement Team to support customers.

Skills

Fluent English

Strong communication

Customer facing

Sales demos

Evening shift

Job description

Headquarters: Estonia - Remote

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

You'll work alongside diverse, cross-border teams and supportive colleagues who share knowledge and want to see you succeed. Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen. You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Your Impact:

• Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
• Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximize customer lifetime by helping them unlock the most product value
• Drive the adoption across the customers’ teams
• Drive Net Retention via upsell and cross sell

Your Qualifications:

• 1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
• Fluent English
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• Keen business sense to discover and understand customer business objectives and pain points
• Passionate about teaching/instilling knowledge in others
• Willing to dive into technical details of a product to understand it thoroughly
• Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
• Prepare to work evening shift (16:30 - 01:00)
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
• Excellent organization, note-taking, and time management skills

Standout Qualities:

• Energetic, critical thinker, generally curious, problem solver
• Passionate about learning and improving every day, motivated to excel
• Open to feedback, coachable
• Strong team player
• Self Starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative

Benefits & Perks:

• 28 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Health Insurance (Employees + Dependents)
• Life Insurance Plan
• Utility Allowance (30 EUR/month, subject to taxation)
• Fitness Plan (800 EUR/year)
• Full-remote & On-demand access to Co-working space

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collabor