Remote Account Coordinator — Hospitality & Casino Partners

Clark National Accounts, LLC.; Lititz (Lancaster County); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

401(k) matching

Bonus Opportunities

Job summary

Clark National Accounts is hiring an Account Coordinator to support the Commercial sector, helping grow relationships with Casino, Entertainment and Hospitality partners. You will maintain communication, address concerns, and coordinate with internal teams to ensure partner satisfaction while working under an account manager or senior account manager.

The role emphasizes account organization, resolving order and item needs, and facilitating smooth sales and project execution, acting as a liaison

Qualifications

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong understanding of sales processes and customer service principles.
• Demonstrated ability to meet performance metrics.
• Food service or hospitality experience is a plus.
• Experience using a Customer Relationship Management software is a plus.

Responsibilities

• Partner Communication – regularly working with operators within companies to understand needs, provide updates on orders/projects and address concerns as a consultative thought partner.
• Account Management – maintains customer relationships & tracks information, while working diligently with senior/account managers to assist with business growth plans.
• Internal Collaboration – coordinates tasks with internal teams, primarily account support & logistics support, to aide in resolving problems or suggesting process improvements.
• Issue Resolution – identifies and resolves order & item issues in a timely manner, delegating to relevant teams as needed.
• Assists in project execution for equipment needs, collaborates on staged order projects, and assists with quoting opportunities as needed from partner inquiries using strategic pricing strategy to capture higher win rates and maintain profitability.
• Coordinates sample packages to partners as part of the business plan to expand category growth and/or cost-saving alternatives
• Escalates high-level issues to senior/account managers and/or management as needed
• Identifies areas for improvement in partner experience and platform enhancements
• CRM Documentation – ensures thorough, timely entry of all leads, opportunities, tasks, and account updates within 24-48 hours and reviews accuracy weekly

Skills

MS Office

Sales processes

Customer service

Performance metrics

Tools

CRM software

Job description

Clark National Accounts is hiring an Account Coordinator to support the Commercial sector, helping grow relationships with Casino, Entertainment and Hospitality partners. You will maintain communication, address concerns, and coordinate with internal teams to ensure partner satisfaction while working under an account manager or senior account manager.

The role emphasizes account organization, resolving order and item needs, and facilitating smooth sales and project execution, acting as a liaison