Hospitality National Accounts Concierge & Revenue Driver

Alfred Kärcher SE & Co. KG; Aurora (CO); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Holidays

Flexible PTO

401K matching

Disability insurance

Job summary

Alfred Kärcher SE & Co. KG in Colorado is seeking a National Accounts Coordinator to serve as the primary contact and brand ambassador for top hospitality clients, including cruise lines, gaming, and global hotel chains. You will build trust, coordinate with National Account Managers, and ensure timely responses to every lead.

The role emphasizes relationship management over cold calling, with a focus on growth across national accounts and driving revenue through strategic client engagement.

Qualifications

• 3+ years of proven work experience as an Account Coordinator, Sales Coordinator, or in a customer-facing hospitality environment.
• Strong white-glove service and ability to speak the language of hotel GMs and procurement officers.
• Proficiency in SAP (or a similar ERP) for maintaining complex account hierarchies.
• Excellent organizational and time-management skills with the ability to handle multiple projects.

Responsibilities

• Serve as the dedicated concierge for hospitality accounts and maintain client files and update CRM systems.
• Receive incoming requests for new cleaning materials or machinery, recommending the best Kärcher solution.
• Maintain a deep understanding of cruise ship turnarounds, 24/7 casino environments, and high-traffic hotels.
• Assist Sales Managers by preparing account briefings, ensuring they have background info on a property before arriving for a demo.
• Drive business within National and Key Accounts to help achieve the $32m AOP target for Hospitality by making outbound calls to generate revenue.

Skills

Account coordination

Hospitality industry

CRM systems

Multitasking

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

High School Diploma with 5+ years experience

Tools

SAP

Job description

Alfred Kärcher SE & Co. KG in Colorado is seeking a National Accounts Coordinator to serve as the primary contact and brand ambassador for top hospitality clients, including cruise lines, gaming, and global hotel chains. You will build trust, coordinate with National Account Managers, and ensure timely responses to every lead.

The role emphasizes relationship management over cold calling, with a focus on growth across national accounts and driving revenue through strategic client engagement.