Account Coordinator

INFINITY GLOBAL; High Point (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Infinity Global is seeking an Account Coordinator to serve as the primary contact for one or more retail clients, supporting day-to-day requirements and coordinating with internal teams.

You will assist in ERP/ecommerce updates, manage orders, and prepare reports for the Account Manager and client, while maintaining accuracy and adherence to SLAs.

Qualifications

• 2+ years of related experience.
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Strong communication, problem solving, and decision-making skills
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills

Responsibilities

• Serve as a point of contact for corporate clients for day-to-day operations for assigned programs.
• Liaise between corporate client and internal partners.
• Participate in regular customer and team meetings, presenting content with internal and external partners as requested.
• Build relationships with client and internal partners.
• Support and action customer requests and inquiries within SLA.
• Assist in maintaining customer action item list.
• Assist in maintaining a client procedure manual.
• Support ERP and ecommerce platform updates and regular maintenance timely and accurately.
• Process orders and support order updates as required.
• Create, analyze and share reports with findings to the Account Manager and client.
• Assist in monitoring inventory levels and action stock outs.
• Identify opportunities and risks and communicate to the Account Manager.
• Assist Account Manager with resolving invoice discrepancies.
• Action credits and debits as required.
• Support planning for client events and new stores.
• Help team achieve goals and adhere to SLAs.

Skills

Strong communication

Problem solving

Interpersonal skills

Decision making

Multitasking

Tools

MS Office (PowerPoint, Excel, Outlook, Word)

Job description

Position Summary

The Account Coordinator will serve as a point-of-contact, in addition to supporting the day-to-day requirements for one or more assigned retail clients.

Key Responsibilities

• Acts as a point of contact for corporate clients for day-to-day operations for assigned programs.
• Acts as a liaison between corporate client and internal partners.
• Participates in regular customer and team meetings, presenting content with internal and external partners as requested.
• Build relationships with client and internal partners
• Supports and action customer requests and inquiries within SLA.
• Assists in maintaining customer action item list.
• Assists in maintaining a client procedure manual.
• Supports and actions required ERP and ecommerce platform updates and regular maintenance timely and accurately.
• Processes orders and supports order updates as required.
• Creates, analyzes, shares reports with findings to the Account Manager and client, and takes appropriate action.
• Assists in monitoring inventory levels and actioning stock outs.
• Identifies and communicates to the Account Manager areas of opportunity and/or risk.
• Assists Account Manager with resolving invoice discrepancies.
• Actions required credits and debits.
• Supports planning and actions required for client special events and/or new stores.
• Assist team in achieving team and department goals and client SLA’s.
• Supports team initiatives working synergistically with other team members, ensuring all assigned tasks and duties are completed on time with accuracy, assisting others as needed, complying with company guidelines, and being an ambassador of the department.

Key Accountabilities

• Demonstrate ability to complete all tasks with a high degree of accuracy, and attention to detail
• Ensure professional, accurate, and timely communication to complete tasks and resolve issues
• Analyze and problem-solve effectively and efficiently
• Work calmly and effectively in a fast-paced environment
• Work independently and take direction from multiple sources
• Maintain a high level of confidentiality in all tasks

Minimum Qualifications

• 2+ years of related experience
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
• Strong communication, problem solving, and decision-making skills
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills

The Partner Trusted by the World's Leading Luxury Brands

We're proud to be the single-source solution for luxury retailers, offering innovative, sustainable, and personalized solutions, from product development and manufacturing to global distribution to data management.

With each program, we collaborate with our clients to anticipate their needs- developing custom strategies that allow us to act with agility-quickly responding to challenges and rapidly shifting positions to meet the opportunities in this ever-changing environment.