Remote Account Coordinator - Customer Success Liaison

OPENLANE; Oregon; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits withH

401K with company match

Paid Vacation, Personal, Sick Time

Parental leave (US)

Disability and life insurance

Employee Assistance Program

Tuition Reimbursement

Opportunities for advancement

Job summary

OPENLANE is seeking a customer-focused, detail-oriented professional for our Contact Center. You will handle phone and email inquiries, coordinate with internal teams, and assist Senior Account Managers in resolving issues while maintaining professionalism.

This role is fully remote with hours Monday–Friday, 9am–6pm EST. We value clear communication, quick problem-solving, and a commitment to growing within a dynamic, data-driven marketplace for used vehicles.

Qualifications

• 1+ years in a high-volume customer service role, handling 10+ calls per hour.
• Detail-oriented with strong organizational skills.
• Willing to work overtime during peak periods.

Responsibilities

• Communicate internally on client requests and secure approvals or follow-ups.
• Assist Senior Account Managers in problem solving.
• Provide conflict-resolution while maintaining a professional demeanor.

Skills

Customer service

Call center

Google Workspace

Detail-oriented

Time management

Written communication

Verbal communication

Tools

CRM systems

Job description

OPENLANE is seeking a customer-focused, detail-oriented professional for our Contact Center. You will handle phone and email inquiries, coordinate with internal teams, and assist Senior Account Managers in resolving issues while maintaining professionalism.

This role is fully remote with hours Monday–Friday, 9am–6pm EST. We value clear communication, quick problem-solving, and a commitment to growing within a dynamic, data-driven marketplace for used vehicles.