Account Coordinator - Contact Center (9am-6pm EST)

PAR PAR Inc; Carmel (IN); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

Immediately vested 401K (US) or RRSP (

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US

Job summary

OPENLANE is seeking a customer-focused, detail-oriented professional to join our Contact Center team. This role supports high-volume inquiries via phone and email while working remotely, ensuring accurate notes for future interactions.

You will collaborate with Senior Account Managers on solving issues and maintaining professional communication, with overtime during busy periods. A strong desire to grow within the department is encouraged.

Qualifications

• 1+ years’ experience in a high-volume customer service role.
• Detail-oriented with thorough note-taking.
• Ability to work overtime during peak periods.
• Excellent computer skills with Google Workspace.
• Strong time management, organization, and written/verbal communication.
• Professional phone etiquette.
• Desire to grow within the department and learn new functions of the organization.

Responsibilities

• Communicate internally on client requests as needed and seek approvals or follow-up.
• Assist Senior Account Managers in problem solving.
• Provide conflict-resolution while maintaining a professional demeanor.

Skills

Customer service

Detail-oriented

Time management

Google Workspace

Communication

Phone etiquette

Career growth

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
• * This role is fully remote.
• * The hours will be Monday - Friday, 9am - 6pm EST

What We're Looking For

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications.

You Are

• Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed
• Detail-Oriented. Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients
• Accountable. You are comfortable working in a call center environment while working remotely

You Will

• Communicate internally on client requests as the situation warrants additional approvals or follow-up.
• Assist our Senior Account Managers in problem solving
• Provide conflict-resolution as needed all while maintaining a professional demeanor

Must Have’s

• 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
• A high level of detail-oriented experience
• A flexible understanding and desire to work overtime in times of high volume
• Excellent computer skills with Google Workspace
• Strong time management, organizational, and written/verbal communication skills
• A professional nature and proper phone etiquette
• A desire to grow your career within the department and learn new functions of the organization

Compensation Range

Hourly: $19.00 - $19.00 USD

Equal Opportunity

OPENLANE is an equal opportunity employer and a drug-free workplace.

Privacy

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation