Contact Center Representative (Fully Remote)

OPENLANE; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. This remote, Monday-Friday role operates 9am-6pm EST, serving as the first contact for inquiries by phone or email.

You will support Senior Account Managers and coordinate internal communications to address client requests and resolve conflicts. The ideal candidate has at least 1 year of high-volume customer service experience, strong communication, and solid

Qualifications

• 1+ years in high-volume customer service with 10+ calls per hour.
• Strong computer skills with Google Workspace and excellent communication.

Responsibilities

• Handle phone and email inquiries as the first point of contact and escalate as needed.
• Communicate internally on client requests and assist Senior Account Managers to resolve conflicts.

Skills

Customer service

Communication skills

Problem solving

Tools

Google Workspace

Job description

• Handle phone and email inquiries as the first point of contact.
• Work fully remote, Monday-Friday, 9am-6pm EST.

Responsibilities:

• Communicate internally on client requests and escalate as needed.
• Assist Senior Account Managers and resolve conflicts professionally.

Qualifications:

• 1+ years in high-volume customer service with 10+ calls per hour.
• Strong computer skills with Google Workspace and excellent communication.

OPENLANE

OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.