Remote Customer Support Specialist - Tech & Automotive

Openlane; Carmel (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision benefits with

Employer-maid 401K

Paid vacation, personal and sick time

Job summary

OPENLANE is seeking a Customer Support Specialist to provide superior technical support to customers, troubleshooting hardware, software, and network issues. The role requires clear communication, 2+ years in customer service, and general automotive knowledge.

You will document interactions in Salesforce and help educate customers on best practices. Remote-friendly within the US, with opportunities to contribute to product improvements and training materials.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of customer service or contact center experience.
• General automotive knowledge.
• Experience troubleshooting hardware, software, and network issues.
• Clear written and oral communication.
• Ability to learn new technologies quickly and solve problems creatively.
• Strong analytical, technical, and problem-solving skills.

Responsibilities

• Identify, research, and resolve technical and end-user application failures.
• Document research and customer interactions in Salesforce.
• Educate customers on best practices for using OPENLANE products.
• Escalate issues needing advanced product knowledge.
• Assist in creating training materials.
• Proactively identify product improvements.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Organizational skills

Technical troubleshooting

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Five9

Slack

Google Suite

Job description

OPENLANE is seeking a Customer Support Specialist to provide superior technical support to customers, troubleshooting hardware, software, and network issues. The role requires clear communication, 2+ years in customer service, and general automotive knowledge.

You will document interactions in Salesforce and help educate customers on best practices. Remote-friendly within the US, with opportunities to contribute to product improvements and training materials.