Account Coordinator - Contact Center (9am-6pm EST)

OPENLANE; Oregon; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits withH

401K with company match

Paid Vacation, Personal, Sick Time

Parental leave (US)

Disability and life insurance

Employee Assistance Program

Tuition Reimbursement

Opportunities for advancement

Job summary

OPENLANE is seeking a customer-focused, detail-oriented professional for our Contact Center. You will handle phone and email inquiries, coordinate with internal teams, and assist Senior Account Managers in resolving issues while maintaining professionalism.

This role is fully remote with hours Monday–Friday, 9am–6pm EST. We value clear communication, quick problem-solving, and a commitment to growing within a dynamic, data-driven marketplace for used vehicles.

Qualifications

• 1+ years in a high-volume customer service role, handling 10+ calls per hour.
• Detail-oriented with strong organizational skills.
• Willing to work overtime during peak periods.

Responsibilities

• Communicate internally on client requests and secure approvals or follow-ups.
• Assist Senior Account Managers in problem solving.
• Provide conflict-resolution while maintaining a professional demeanor.

Skills

Customer service

Call center

Google Workspace

Detail-oriented

Time management

Written communication

Verbal communication

Tools

CRM systems

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Individual Note: This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST.

What We're Looking For:

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications.

You Are:

• Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed
• Detail-Oriented . Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients
• Accountable. You are comfortable working in a call center environment while working remotely

You Will:

• Communicate internally on client requests as the situation warrants additional approvals or follow-up
• Assist our Senior Account Managers in problem solving
• Provide conflict-resolution as needed all while maintaining a professional demeanor

Must Have's:

• 1 + years' experience in a high-volume customer service role (maintaining 10+ calls per hour)
• A high level of detail-oriented experience
• A flexible understanding and desire to work overtime in times of high volume
• Excellent computer skills with Google Workspace
• Strong time management, organizational, and written/verbal communication skills
• A professional nature and proper phone etiquette
• A desire to grow your career within the department and learn new functions of the organization

Compensation Range of

Hourly: $19.00 - $19.00 USD