Remote Account Coordination Specialist

Talentoma; South Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Account Coordination Associate for a fully remote role in the United States. You will support clients by routing requests, updating CRM data, and coordinating with account managers and service teams to provide clear, timely responses.

You will use tools like HubSpot, Zendesk, Trello, SharePoint, and Slack to keep notes accurate and actions tracked, while maintaining high-quality client communications and ownership of follow-through.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in client support preferred.
• Understanding of how requests move between managers and service teams.
• Comfort learning account support systems and using histories and queues.
• Ability to compare details with account data and ask focused questions.
• Clear written and verbal communication for status updates.
• Ability to prioritize requests and maintain notes.
• Reliable computer, fast internet, and quiet workspace.
• Authorized to work in the United States.
• Fully remote work from home with online systems.
• Structured onboarding and training on systems.
• Regular check-ins with team lead; opportunity to build coordination skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, stipends.

Responsibilities

• Review incoming client emails and requests; identify account and clarify actions.
• Check account details in a CRM like HubSpot for consistency.
• Record questions and next steps in Zendesk with clear notes.
• Coordinate routine updates with account managers and passing info to teams.
• Track actions using Trello; ensure responsibilities and timelines are visible.
• Find information in SharePoint and explain next steps without commitments.
• Follow up on missing updates and communicate next steps to clients.
• Escalate unresolved questions to the team lead via Slack.
• Confirm completed actions; update history and close requests after follow-up.
• Maintain quality through accurate updates and timely follow-up; use feedback for improvement.

Skills

Communication

Attention to detail

Prioritization

Remote work readiness

Team collaboration

Project coordination

Query escalation

Status reporting

Process understanding

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

Trello

SharePoint

Slack

Job description

Talentoma is seeking an Account Coordination Associate for a fully remote role in the United States. You will support clients by routing requests, updating CRM data, and coordinating with account managers and service teams to provide clear, timely responses.

You will use tools like HubSpot, Zendesk, Trello, SharePoint, and Slack to keep notes accurate and actions tracked, while maintaining high-quality client communications and ownership of follow-through.