Account Coordination Associate

Talentoma; South Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking an Account Coordination Associate for a fully remote role in the United States. You will support clients by routing requests, updating CRM data, and coordinating with account managers and service teams to provide clear, timely responses.

You will use tools like HubSpot, Zendesk, Trello, SharePoint, and Slack to keep notes accurate and actions tracked, while maintaining high-quality client communications and ownership of follow-through.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in client support preferred.
• Understanding of how requests move between managers and service teams.
• Comfort learning account support systems and using histories and queues.
• Ability to compare details with account data and ask focused questions.
• Clear written and verbal communication for status updates.
• Ability to prioritize requests and maintain notes.
• Reliable computer, fast internet, and quiet workspace.
• Authorized to work in the United States.
• Fully remote work from home with online systems.
• Structured onboarding and training on systems.
• Regular check-ins with team lead; opportunity to build coordination skills.
• Health coverage, paid leave, maternity leave, bonus opportunities, stipends.

Responsibilities

• Review incoming client emails and requests; identify account and clarify actions.
• Check account details in a CRM like HubSpot for consistency.
• Record questions and next steps in Zendesk with clear notes.
• Coordinate routine updates with account managers and passing info to teams.
• Track actions using Trello; ensure responsibilities and timelines are visible.
• Find information in SharePoint and explain next steps without commitments.
• Follow up on missing updates and communicate next steps to clients.
• Escalate unresolved questions to the team lead via Slack.
• Confirm completed actions; update history and close requests after follow-up.
• Maintain quality through accurate updates and timely follow-up; use feedback for improvement.

Skills

Communication

Attention to detail

Prioritization

Remote work readiness

Team collaboration

Project coordination

Query escalation

Status reporting

Process understanding

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

Trello

SharePoint

Slack

Job description

Job Title: Account Coordination Associate

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

When clients ask for an update, this role helps them understand what happens next and who is handling their request. The Account Coordination Associate sits within the client support team and works under a customer service team lead to keep account activity organized. Working with clients, account managers, and service teams, the associate connects incoming questions with clear answers and dependable follow-through. This is a fully remote, desk-based position offering work from home in South Carolina, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities

• Review incoming client emails and queued service requests, identify the account involved, and clarify the requested action before assigning a next step.
• Check account details, contact preferences, and recent interactions in a CRM such as HubSpot so colleagues have consistent information.
• Record client questions, requested changes, assigned owners, and next steps in a support platform such as Zendesk, keeping notes factual and readable.
• Coordinate routine account updates with account managers, confirming that requests contain the information needed before passing them to the responsible team.
• Track open actions and internal handoffs using a project management tool such as Trello, making responsibilities and expected responses visible.
• Find approved service information in a knowledge base platform such as Microsoft SharePoint and explain next steps without making unauthorized commitments.
• Follow up when an expected update is missing, ask the assigned owner for progress, and communicate the next step to the client.
• Escalate unresolved questions or repeated delays to the customer service team lead through a collaboration platform such as Slack, summarizing prior actions.
• Confirm completed actions with the responsible team, update the account history, and close requests only after required follow-up is addressed.
• Maintain quality through accurate account updates, timely turnaround, complete notes, and dependable follow-up, using feedback to improve future coordination.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in client support, account coordination, or administrative support is preferred.
• Understanding of how client requests move between account managers and service teams, including ownership, handoffs, and completion checks.
• Comfort learning account support systems and using account histories, request queues, and shared task lists to organize routine work.
• Ability to compare incoming details with existing account information, recognize missing context, and ask focused questions before updating an entry.
• Clear written and verbal communication that helps clients understand status updates and gives colleagues usable summaries of outstanding actions.
• Ability to prioritize pending requests, maintain accurate notes, and recognize when a question needs guidance from the team lead.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home, with account coordination duties performed through online systems and direct team communication.
• Structured onboarding and training on the named systems, with guided practice in routine requests, task tracking, and account updates.
• Regular check-ins with the team lead to review questions, receive feedback, and understand priorities.
• Opportunities to build project coordination, service request management, workflow management, and status reporting skills through daily work.
• Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.