Remote Client Success & Account Services Coordinator

Talentoma; Arizona; Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a detail‑oriented client support coordinator for a fully remote role based in Arizona. You will manage client emails, tickets, and onboarding tasks, ensuring accurate CRM notes and clear handoffs.

The position works under a customer service team lead and collaborates with account managers and service teams on each request. Ideal candidates have 1–2 years of related experience, strong communication skills, and a reliable home workspace with high-speed internet.

Qualifications

• Requires a high school diploma or equivalent.
• 1–2 years of client support, account coordination, or related admin experience preferred.
• Familiar with account services workflows and onboarding steps.
• Ability to navigate client profiles, ticket histories, and tasks across systems.
• Strong written and verbal communication with concise updates.
• Reliable internet, quiet workspace, and 40-hour weekly availability.

Responsibilities

• Review incoming client emails and service tickets, identify the account and priorities.
• Check contact info, service preferences, and prior conversations before assigning requests.
• Update client profiles and histories in a CRM such as HubSpot with clear notes.
• Organize requests in Zendesk, set ownership, track progress, connect related tickets.
• Coordinate onboarding steps with account managers and track outstanding questions.
• Route questions to the right internal team with background and expected outcomes.
• Provide status updates and explain next steps using approved service information.
• Follow up on outstanding responses and escalate when needed.
• Verify completed requests against accuracy and turnaround expectations.
• Close shifts with clear handoff notes and highlight recurring questions.

Skills

CRM & ticketing

Email triage

Cross-team coordination

Documentation & notes

Communication

Time management

Education

High School diploma or equivalent

Tools

HubSpot

Zendesk

Job description

Talentoma is seeking a detail‑oriented client support coordinator for a fully remote role based in Arizona. You will manage client emails, tickets, and onboarding tasks, ensuring accurate CRM notes and clear handoffs.

The position works under a customer service team lead and collaborates with account managers and service teams on each request. Ideal candidates have 1–2 years of related experience, strong communication skills, and a reliable home workspace with high-speed internet.