Remote Account Support Specialist | Entry-Level

Talentoma; North Carolina; À distance; USD 39 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Résumé du poste

Talentoma is seeking an Account Support Associate for a fully remote position based in the United States. The role supports customers with account access, service details, and routine requests, from first contact to resolution, coordinating with internal teams.

Applicants should be prepared for a 40-hour weekly commitment. Candidates may have no prior experience and will receive structured onboarding and training on the required systems and workflows.

Qualifications

• High school diploma or equivalent.
• Interest in account support, customer questions, service information, and organized follow-through.
• Ability to review account details carefully and explain routine processes in clear, professional language.

Responsabilités

• Receive customer questions and routine account support requests through a support platform such as Help Scout, email, and assigned service queues.
• Confirm customer contact details, account information, request purpose, and available service history before responding or taking the next action.
• Provide clear information about available services, account updates, common processes, and appropriate next steps using approved knowledge resources.
• Enter accurate interaction notes, request details, actions taken, and customer commitments in a CRM such as Copper.
• Review open requests throughout the day, prioritize items needing attention, and follow up with customers when information or confirmation is needed.
• Coordinate with internal service teams and account contacts to obtain updates, clarify ownership, and keep customer requests moving forward.
• Escalate unresolved questions, access concerns, or service issues to the customer service team lead with complete notes and relevant account context.
• Update customers on progress, explain next steps in plain language, and confirm when a request has been addressed.
• Use spreadsheets and data entry such as Microsoft Excel to organize assigned request lists, status updates, and recurring question themes.
• Meet quality expectations through accuracy, timely turnaround, complete notes, respectful communication, and dependable follow-up.

Connaissances

Customer service

CRM systems

Excel data entry

Attention to detail

Communication skills

Formation

High school diploma or equivalent

Outils

Copper CRM

Help Scout

Microsoft Excel

Description du poste

Talentoma is seeking an Account Support Associate for a fully remote position based in the United States. The role supports customers with account access, service details, and routine requests, from first contact to resolution, coordinating with internal teams.

Applicants should be prepared for a 40-hour weekly commitment. Candidates may have no prior experience and will receive structured onboarding and training on the required systems and workflows.