Remote Access & Patient Support Supervisor

Cardinal Health; Madison (WI); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Access to wages before pay day with my

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee program staff performing customer service, enrollment and reimbursement activities, and prior authorization assistance in a fully remote setting.

You will manage daily operations for inbound/outbound patient access teams, develop training, create SOPs, monitor KPIs, and drive process improvements while ensuring HIPAA compliance and strong client communication.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 2–3 years leadership in a call center with customer service exposure.
• Strong written and verbal communication skills.
• Excellent leadership, troubleshooting, time management and problem-solving.
• Ability to prioritize multiple concurrent assignments with urgency.
• Highly organized with strong time management.
• Commitment to ongoing development of self and team.
• Ability to lead and engage remote employees.
• Shift flexibility for early/later coverage.

Responsibilities

• Oversee daily operations for inbound and outbound patient access support team.
• Maintain development/training goals for team members in a 100% remote setting.
• Create and maintain SOPs and work instructions & metrics specific to the program.
• Conduct daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Manage workflow within assigned team to ensure efficient customer service operations and monitor KPIs.
• Test/solution changes including technology, platform upgrades and program rules.
• Meet regularly with Manager to discuss performance and policies.
• Conduct development-based 1x1s with team members and provide coaching.
• Manage Workday tasks; approvals timecards, PTO, etc.
• Comply with Local, State, and Federal laws including HIPAA plans.
• Collaborate with internal partners to resolve complex program issues.
• Manage time and prioritize to meet deadlines.
• Maintain daily contact with client/3rd party partners.
• Other duties as assigned.

Skills

Leadership

Call center experience

Communication

Customer service

Problem solving

Time management

Organization

Remote team management

Multitasking

Shift flexibility

Education

Bachelor’s degree in related field

Job description

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee program staff performing customer service, enrollment and reimbursement activities, and prior authorization assistance in a fully remote setting.

You will manage daily operations for inbound/outbound patient access teams, develop training, create SOPs, monitor KPIs, and drive process improvements while ensuring HIPAA compliance and strong client communication.