Remote Patient Access Supervisor

Cardinal Health; Lansing (MI); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

Job summary

Cardinal Health is seeking a Supervisor, Access and Patient Support to oversee a fully remote team handling customer service, enrollment and reimbursement activities for pharmacy benefit coverage. The role emphasizes program metrics, coaching, SOP development and regulatory compliance.

You will drive daily operations, manage performance, and collaborate with internal partners to resolve complex issues while ensuring service levels and quality of care.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2–3 years proven leadership in a call center or similar setting.
• Strong written and verbal communication skills.
• Ability to coach and develop remote teams.
• Experience with HIPAA and regulatory compliance preferred.

Responsibilities

• Oversee daily operations for inbound/outbound patient access support.
• Maintain development goals and training for a remote team.
• Create and maintain SOPs and metrics for the program.
• Review program metrics and report results to leadership.
• Manage workload to meet deadlines and service levels.
• Coordinate with partners to resolve complex program issues.
• Provide coaching and objective performance feedback.

Skills

Leadership

Communication

Customer service

Time management

Remote leadership

Education

Bachelor's degree in related field

Job description

Cardinal Health is seeking a Supervisor, Access and Patient Support to oversee a fully remote team handling customer service, enrollment and reimbursement activities for pharmacy benefit coverage. The role emphasizes program metrics, coaching, SOP development and regulatory compliance.

You will drive daily operations, manage performance, and collaborate with internal partners to resolve complex issues while ensuring service levels and quality of care.