Remote Access & Patient Support Supervisor

Cardinal Health; Boston (MA); Remote; USD 65,000 - 90,000; Full time

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a Supervisory leader to oversee patient access support teams, enrollment and reimbursement activities, and prior authorization assistance. This role focuses on coaching a remote workforce, developing SOPs, and driving program metrics with leadership visibility.

The ideal candidate has 2-3 years of leadership in a call center, strong communication, and the ability to manage remote employees while ensuring compliant, efficient service

Qualifications

• 2-3 years of leadership experience in a call center.
• Strong written and verbal communication skills.
• Ability to manage remote teams and flexible shifts.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Oversee daily operations for inbound and outbound patient access support.
• Maintain training goals for remote team members.
• Create and maintain SOPs and program metrics.
• Review program metrics and report results to leadership.
• Manage workflow to ensure efficient customer service.
• Lead testing/solutioning for program changes.
• Conduct regular coaching and performance reviews.
• Handle Workday tasks, approvals, PTO.
• Ensure compliance with laws and HIPAA.
• Collaborate with internal partners to resolve complex issues.

Skills

Leadership

Customer service

Communication

Time management

Remote team management

Problem solving

Education

Bachelor's degree

Tools

Workday

Job description

Cardinal Health Sonexus Access and Patient Support seeks a Supervisory leader to oversee patient access support teams, enrollment and reimbursement activities, and prior authorization assistance. This role focuses on coaching a remote workforce, developing SOPs, and driving program metrics with leadership visibility.

The ideal candidate has 2-3 years of leadership in a call center, strong communication, and the ability to manage remote employees while ensuring compliant, efficient service