Remote Access & Patient Support Leader

Cardinal Health; Des Moines (IA); Remote; USD 65,000 - 95,000; Full time

Job summary

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee customer service, enrollment and reimbursement activities, benefit investigations for coverage, prior authorization support, and copay enrollment within a remote team. The role emphasizes leadership and program management to ensure service levels and KPI targets are met.

Candidate will guide a 100% remote access and patient support team, develop training, and ensure compliance with HIPAA and company policies while

Qualifications

• Bachelor's degree in related field, or equivalent work experience.
• 2-3 years proven experience in a leadership position within a call center.
• Strong communication and customer service skills, written and verbal.

Responsibilities

• Oversee daily operations for an inbound and outbound patient access support team.
• Maintain development/training goals for remote team members.
• Create and maintain SOPs and work instructions; track program metrics.
• Review program metrics and report results to leadership.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Remote team leadership

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Workday

Job description

Cardinal Health Sonexus Access and Patient Support seeks a Supervisor to oversee customer service, enrollment and reimbursement activities, benefit investigations for coverage, prior authorization support, and copay enrollment within a remote team. The role emphasizes leadership and program management to ensure service levels and KPI targets are met.

Candidate will guide a 100% remote access and patient support team, develop training, and ensure compliance with HIPAA and company policies while