Remote ACA Client Success Manager

Voya Financial, Inc.; Georgia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company holidays

Diversity Celebration Day

Job summary

Voya Financial, Inc. is seeking an ACA Client Manager to deliver five-star service experiences through excellent written and verbal communication.

The role supports ACA compliance and client servicing with flexible work location, including remote work or hybrid options across major offices. You will participate in post-implementation calls, assist the ACA Implementation Project Manager, manage reports, and coordinate with the technical team to resolve production issues.

Qualifications

• 3+ years of experience in customer service.
• Excellent verbal and written communication skills, including clear email etiquette.
• Self-starter, able to learn and retain technology products and procedures.

Responsibilities

• Involved in post-implementation calls and ensure properly documented information for ongoing servicing.
• Supports ACA Implementation Project Manager during project.
• Handles data reporting and IRS-related tasks, and communicates findings to clients.
• Provides on-demand support via phone or email to client IT, HR, and Payroll teams.
• Coordinates with technical teams on production or software issues.
• Delivers updates and notices about reports, policy changes, or software enhancements to core client team.

Skills

Customer service

Verbal & written communication

Learn new tech quickly

Ability to thrive in fast-paced env

Initiative & enthusiasm

MS Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Voya Financial, Inc. is seeking an ACA Client Manager to deliver five-star service experiences through excellent written and verbal communication.

The role supports ACA compliance and client servicing with flexible work location, including remote work or hybrid options across major offices. You will participate in post-implementation calls, assist the ACA Implementation Project Manager, manage reports, and coordinate with the technical team to resolve production issues.