Remote ACA Client Success Manager

Voya Financial, Inc.; Orangeburg (SC); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) matching

Paid time off

Diversity celebration day

Volunteer time off

Job summary

Voya Financial, Inc. is seeking an ACA Client Manager to drive five-star service for Benefitfocus-related clients. The role emphasizes clear written and verbal communication, post-implementation servicing, and collaboration with ACA teams from TangoHealth and Benefitfocus.

Location flexibility is offered: 100% remote or hybrid in major office locations. Base salary ranges from $50,000 to $60,000 with potential incentives, commensurate with location and experience.

Qualifications

• 3+ years of experience in customer service.
• Excellent verbal and written communication skills.
• Ability to multi-task and work well in a team.
• Experience troubleshooting technical errors.
• Self-starter with ability to learn technology products.
• Comfort in high-activity, uncertain environments.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Involved in post-implementation calls and documenting information for ongoing servicing.
• Supports ACA Implementation Project Manager during the project.
• Educates clients on ACA topics: variable hour tracking, affordability, data reporting, IRS requirements.
• Conducts monthly client webinars to discuss reports and findings.
• Provides on-demand IT/HR/Payroll support through the relationship lifecycle.
• Delivers updates to core client team and coordinates with technical teams on issues.
• Other duties as assigned.

Skills

Customer service

Verbal and written communication

Team player

Multi-tasking

Problem solving

Microsoft Office

Education

HS Diploma

Bachelor’s Degree preferred

Job description

Voya Financial, Inc. is seeking an ACA Client Manager to drive five-star service for Benefitfocus-related clients. The role emphasizes clear written and verbal communication, post-implementation servicing, and collaboration with ACA teams from TangoHealth and Benefitfocus.

Location flexibility is offered: 100% remote or hybrid in major office locations. Base salary ranges from $50,000 to $60,000 with potential incentives, commensurate with location and experience.