Remote ACA Client Success Manager

Voya Financial, Inc.; Minneota (MN); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Volunteer time off

Job summary

Voya Financial, Inc. is seeking an ACA Client Manager to drive five-star service experiences for TangoHealth and Benefitfocus clients. The role involves ACA topic education, post-implementation support, and coordination with technical teams in a flexible 100% remote or hybrid work setup across major US locations.

The position emphasizes strong communication, problem-solving, and collaboration to ensure regulatory compliance and client satisfaction in benefits administration and SaaS environments.

Qualifications

• 3+ years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work well in a team.
• Experience troubleshooting technical errors.
• Self-starter with ability to learn products and processes.
• Comfort in high-activity, uncertain environments.

Responsibilities

• Involved in post-implementation calls and ensure documented information for ongoing servicing.
• Support ACA Implementation Project Manager during the project.
• Provide education on ACA topics (e.g., hour tracking, affordability, data reporting, IRS requirements).
• Conduct monthly report review webinars with clients and advise on issues or policy changes.
• Provide on-demand support via phone or email to client IT, HR, and Payroll teams.

Skills

Customer service

Verbal & written communication

Multi-tasking

Troubleshooting

Self-starter

Team environment

Microsoft Office

Education

HS Diploma

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Voya Financial, Inc. is seeking an ACA Client Manager to drive five-star service experiences for TangoHealth and Benefitfocus clients. The role involves ACA topic education, post-implementation support, and coordination with technical teams in a flexible 100% remote or hybrid work setup across major US locations.

The position emphasizes strong communication, problem-solving, and collaboration to ensure regulatory compliance and client satisfaction in benefits administration and SaaS environments.