ACA Client Manager

Voya Financial, Inc.; Georgia; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company holidays

Diversity Celebration Day

Job summary

Voya Financial, Inc. is seeking an ACA Client Manager to deliver five-star service experiences through excellent written and verbal communication.

The role supports ACA compliance and client servicing with flexible work location, including remote work or hybrid options across major offices. You will participate in post-implementation calls, assist the ACA Implementation Project Manager, manage reports, and coordinate with the technical team to resolve production issues.

Qualifications

• 3+ years of experience in customer service.
• Excellent verbal and written communication skills, including clear email etiquette.
• Self-starter, able to learn and retain technology products and procedures.

Responsibilities

• Involved in post-implementation calls and ensure properly documented information for ongoing servicing.
• Supports ACA Implementation Project Manager during project.
• Handles data reporting and IRS-related tasks, and communicates findings to clients.
• Provides on-demand support via phone or email to client IT, HR, and Payroll teams.
• Coordinates with technical teams on production or software issues.
• Delivers updates and notices about reports, policy changes, or software enhancements to core client team.

Skills

Customer service

Verbal & written communication

Learn new tech quickly

Ability to thrive in fast-paced env

Initiative & enthusiasm

MS Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Together we fight for everyone’s opportunity for a better financial future.
We will do this together - with customers, partners and colleagues. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental, and other voluntary benefits plans as well as wellness programs.

ACA Client Manager will drive five-star service experiences through excellent written and verbal communication skills and a strong instinct in handling routine and unexpected situations. Work location for this role is flexible. This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

• Involved in post-implementation calls and ensuring we have properly documented information for ongoing servicing.
• Participates in the implementation process to support the ACA Implementation Project Manager throughout the project.
• Variable hour tracking, Affordability requirements, Data exception reporting, managing changes ongoing, IRS requirements through Code 6055 and 6056, utilizing Tango’s ACA Compliance Concierge suite. Conducts monthly report review webinar with clients to discuss latest reports and findings, ensure accuracy and understanding, and advise on how to address long-term challenges or policy changes required.
• On-demand support via phone or e-mail to core client IT, HR, and Payroll team through the life of the relationship.
• Delivers ad hoc news, information, blog posts, articles, regulation updates, or software enhancement notices to core client team.
• Coordinate with technical team on production or software issues.

• 3+ years of experience in customer service.
• Excellent verbal and written communication skills, inclusive of preparing well-designed email communications and clear instructions over the phone.
• Self-starter, able to learn and retain technology products and procedures, success in managing toward established metrics.
• Comfort and ability to excel in a high-activity and high-uncertainty environment.
• A high degree of initiative, intelligence, contagious enthusiasm and passion.
• Proficiency in the Microsoft suite of applications, (Outlook, Excel, Word, PowerPoint, etc.).
• Bachelor’s Degree preferred.
• Industry experience highly preferred: insurance, benefits administration, benefits consulting, SaaS, healthcare, BPO, etc.

annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Voya benefits are designed to help you do just that. To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

Customer Focused :

• Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

Business Acumen :

• Appreciation and understanding of the financial services industry in order to make sound business decisions.

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes