Remote Abuse & Trust Operations Specialist

Gcore; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote/hybrid/office options

Work from anywhere (up to 45 days/yr)

Private medical insurance

Extra vacation days

Paid sick leave

Life event allowance

Language classes

Office snacks

Job summary

Gcore is seeking an Abuse Operations professional to join our global security team. You will process abuse reports, investigate incidents, and take action on confirmed violations while maintaining thorough case documentation.

You will collaborate with Technical Support and other teams, communicate with customers, and help identify emerging abuse trends to strengthen our CDN, Cloud, and Hosting platform. English at least B2, and experience with Jira or Zendesk are preferred.

Qualifications

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or related field.
• Foundational understanding of internet technologies.
• Excellent attention to detail and ability to follow procedures precisely.
• Mental resilience and ability to professionally handle exposure to potentially sensitive content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• High level of integrity and ability to handle sensitive information professionally.
• A responsible, methodical, and proactive approach to work.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Process incoming abuse reports (e.g., DMCA, phishing, spam) across all products (CDN, Cloud, Hosting).
• Investigate incidents according to internal guidelines and SLAs.
• Take action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases.
• Collaborate with Technical Support and other teams to address complex issues.
• Identify and escalate emerging abuse trends to improve platform security.

Skills

Abuse operations

Trust and safety

Technical support

Internet technologies

Attention to detail

Mental resilience

English (B2+)

Ticketing systems (Jira, Zendesk)

Analytical thinking

Integrity

Communication (written & verbal)

Tools

Jira

Zendesk

Job description

Gcore is seeking an Abuse Operations professional to join our global security team. You will process abuse reports, investigate incidents, and take action on confirmed violations while maintaining thorough case documentation.

You will collaborate with Technical Support and other teams, communicate with customers, and help identify emerging abuse trends to strengthen our CDN, Cloud, and Hosting platform. English at least B2, and experience with Jira or Zendesk are preferred.