Night-Shift Cloud Support Specialist

Gcore; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote, hybrid, or office work options

Job summary

Gcore is seeking a technical support specialist to handle first-line support requests in English, offering consultations on Cloud, CDN, Hosting, and AI services. You will diagnose issues, collect incident data, and escalate when needed while maintaining strong customer advocacy.

The role includes a two-night shift sequence (21:00–09:00) with two days off, plus options for remote, hybrid, or office work depending on role. Benefits and growth opportunities are provided.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Reading logs and hardware/software diagnostics.

Responsibilities

• Provide first-line support via chat, email, and phone in English.
• Offer consultations about Cloud, CDN, Hosting, AI and more.
• Resolve technical issues with diagnostics and forward to higher levels when needed.

Skills

Technical support

Networking knowledge

Diagnostics

Communication

Teamwork

Job description

Gcore is seeking a technical support specialist to handle first-line support requests in English, offering consultations on Cloud, CDN, Hosting, and AI services. You will diagnose issues, collect incident data, and escalate when needed while maintaining strong customer advocacy.

The role includes a two-night shift sequence (21:00–09:00) with two days off, plus options for remote, hybrid, or office work depending on role. Benefits and growth opportunities are provided.