Remote Abuse Operations Specialist – Investigations

Gcore; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance for you and/

Flexible working hours

Remote, hybrid, or office work options

Work from anywhere in the world for up

5 vacation days

Fully paid sick leave days

Life events allowance

Language classes

Modern office space with snacks

Team activities

Job summary

Gcore is seeking an Abuse Operations specialist to process reports, investigate incidents, and take action to protect users across all products. You will work with Technical Support, document cases, and help spot abuse trends to enhance security.

The role supports a full-time schedule (10 am–7 pm local time) with flexible remote, hybrid, or office work arrangements. English level B2+ and Jira/Zendesk experience are valuable assets.

Qualifications

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
• Foundational understanding of internet technologies and desire to develop expertise in Abuse Operations.
• Excellent attention to detail and ability to follow procedures with precision.
• Mental resilience for handling potentially sensitive content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• High integrity and professional handling of sensitive information.
• Responsible, methodical, and proactive approach to work.
• Clear and effective communication, written and verbal.

Responsibilities

• Process incoming abuse reports from external providers and users across all company products.
• Investigate reported incidents according to internal guidelines and SLAs.
• Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases handled.
• Collaborate with Technical Support and other internal teams to address complex issues.
• Identify and elevate emerging abuse trends to improve platform-wide security.

Skills

Abuse Operations

Analytical thinking

Clear communication

Tools

Jira

Zendesk

Job description

Gcore is seeking an Abuse Operations specialist to process reports, investigate incidents, and take action to protect users across all products. You will work with Technical Support, document cases, and help spot abuse trends to enhance security.

The role supports a full-time schedule (10 am–7 pm local time) with flexible remote, hybrid, or office work arrangements. English level B2+ and Jira/Zendesk experience are valuable assets.