Customer Support Specialist (Night Shift/Tbilisi)

Gcore; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Remote, hybrid, or office work options

Job summary

Gcore is seeking a technical support specialist to handle first-line support requests in English, offering consultations on Cloud, CDN, Hosting, and AI services. You will diagnose issues, collect incident data, and escalate when needed while maintaining strong customer advocacy.

The role includes a two-night shift sequence (21:00–09:00) with two days off, plus options for remote, hybrid, or office work depending on role. Benefits and growth opportunities are provided.

Qualifications

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, MAC, ping, traceroute).
• Reading logs and hardware/software diagnostics.

Responsibilities

• Provide first-line support via chat, email, and phone in English.
• Offer consultations about Cloud, CDN, Hosting, AI and more.
• Resolve technical issues with diagnostics and forward to higher levels when needed.

Skills

Technical support

Networking knowledge

Diagnostics

Communication

Teamwork

Job description

Your Responsibilities:

• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
• Provideconsultationsabout our products and services, such as Cloud, CDN,Hosting, AI and more;
• Resolvetechnical issuesby providingtechnical diagnosticsand collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

We Expect you to Have:

• 1+ yearof Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with Cloud, CDNor Hosting
• Experience with Linux and API

About the schedule:

You will work two consecutive night shifts, followed by two days off.
The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let’s transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.