Abuse Operations Specialist (Tbilisi)

Gcore; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance for you and/

Flexible working hours

Remote, hybrid, or office work options

Work from anywhere in the world for up

5 vacation days

Fully paid sick leave days

Life events allowance

Language classes

Modern office space with snacks

Team activities

Job summary

Gcore is seeking an Abuse Operations specialist to process reports, investigate incidents, and take action to protect users across all products. You will work with Technical Support, document cases, and help spot abuse trends to enhance security.

The role supports a full-time schedule (10 am–7 pm local time) with flexible remote, hybrid, or office work arrangements. English level B2+ and Jira/Zendesk experience are valuable assets.

Qualifications

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
• Foundational understanding of internet technologies and desire to develop expertise in Abuse Operations.
• Excellent attention to detail and ability to follow procedures with precision.
• Mental resilience for handling potentially sensitive content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• High integrity and professional handling of sensitive information.
• Responsible, methodical, and proactive approach to work.
• Clear and effective communication, written and verbal.

Responsibilities

• Process incoming abuse reports from external providers and users across all company products.
• Investigate reported incidents according to internal guidelines and SLAs.
• Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases handled.
• Collaborate with Technical Support and other internal teams to address complex issues.
• Identify and elevate emerging abuse trends to improve platform-wide security.

Skills

Abuse Operations

Analytical thinking

Clear communication

Tools

Jira

Zendesk

Job description

Your Responsibilities:

• Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting.
• Investigate reported incidents according to established internal guidelines and service level agreements (SLAs).
• Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases handled.
• Collaborate with Technical Support and other internal teams to address complex issues.
• Identify and elevate emerging abuse trends to help improve platform-wide security.

We Expect you to Have:

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
• A foundational understanding of internet technologies and a strong desire to develop your expertise in the Abuse Operations field.
• Excellent attention to detail and the ability to follow procedures with precision.
• Mental resilience and the ability to professionally handle exposure to potentially sensitive or explicit content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• A high level of integrity and the ability to handle sensitive information professionally.
• A responsible, methodical, and proactive approach to your work.
• Clear and effective communication skills, both written and verbal.

Nice to have:

• Familiarity with the technical aspects of CDN, Cloud, or Hosting services.
• Direct experience handling various types of network abuse.

Work Schedule:

• This is a full-time position with a standard Monday to Friday schedule, 10 am - 7 pm (local time) working hours with 1 hour of lunchtime.

What We Offer:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.

To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let's transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.