Abuse Operations Specialist (Tbilisi)

Gcore; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote/hybrid/office options

Work from anywhere (up to 45 days/yr)

Private medical insurance

Extra vacation days

Paid sick leave

Life event allowance

Language classes

Office snacks

Job summary

Gcore is seeking an Abuse Operations professional to join our global security team. You will process abuse reports, investigate incidents, and take action on confirmed violations while maintaining thorough case documentation.

You will collaborate with Technical Support and other teams, communicate with customers, and help identify emerging abuse trends to strengthen our CDN, Cloud, and Hosting platform. English at least B2, and experience with Jira or Zendesk are preferred.

Qualifications

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or related field.
• Foundational understanding of internet technologies.
• Excellent attention to detail and ability to follow procedures precisely.
• Mental resilience and ability to professionally handle exposure to potentially sensitive content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• High level of integrity and ability to handle sensitive information professionally.
• A responsible, methodical, and proactive approach to work.
• Clear and effective communication skills, both written and verbal.

Responsibilities

• Process incoming abuse reports (e.g., DMCA, phishing, spam) across all products (CDN, Cloud, Hosting).
• Investigate incidents according to internal guidelines and SLAs.
• Take action on confirmed violations, including communicating with customers and suspending services when necessary.
• Maintain clear and accurate documentation for all cases.
• Collaborate with Technical Support and other teams to address complex issues.
• Identify and escalate emerging abuse trends to improve platform security.

Skills

Abuse operations

Trust and safety

Technical support

Internet technologies

Attention to detail

Mental resilience

English (B2+)

Ticketing systems (Jira, Zendesk)

Analytical thinking

Integrity

Communication (written & verbal)

Tools

Jira

Zendesk

Job description

Your Responsibilities

Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting. Investigate reported incidents according to established internal guidelines and service level agreements (SLAs). Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary. Maintain clear and accurate documentation for all cases handled. Collaborate with Technical Support and other internal teams to address complex issues. Identify and escalation emerging abuse trends to help improve platform-wide security.

We Expect you to Have

• 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
• A foundational understanding of internet technologies and a strong desire to develop your expertise in the Abuse Operations field.
• Excellent attention to detail and the ability to follow procedures with precision.
• Mental resilience and the ability to professionally handle exposure to potentially sensitive or explicit content.
• English level B2 or higher.
• Experience with ticketing systems (e.g., Jira, Zendesk).
• Strong analytical and critical-thinking skills.
• A high level of integrity and the ability to handle sensitive information professionally.
• A responsible, methodical, and proactive approach to your work.
• Clear and effective communication skills, both written and verbal.

Nice to have

• Familiarity with the technical aspects of CDN, Cloud, or Hosting services.
• Direct experience handling various types of network abuse.

Work Schedule

• This is a full-time position with a standard Monday to Friday schedule, 10 am - 7 pm (local time) working hours with 1 hour of lunchtime.

What We Offer

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others. To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let's transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.

The world's digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you'll help design and deliver that foundation for an AI-driven world. We're a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe. You'll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime. Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem. Originally posted on Himalayas