Remote ABA Scheduler — Streamline Client & Staff Schedules

Burnett Therapeutic Services, Inc.; United States; A distancia; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) retirement plan

Tuition and scholarship discounts

LifeCare Employee Assistance Program

Shadowing opportunities and mentorship

Descripción de la vacante

Burnett Therapeutic Services, Inc. is seeking an experienced ABA Scheduler to lead scheduling efforts across our behavioral health programs. The role requires proactive communication with families, technicians, BCBAs, and onboarding teams to match staff with clients.

The ideal candidate thrives in a fast-paced environment, manages real-time changes, and develops long-term scheduling solutions that improve service delivery and customer satisfaction.

Formación

• Minimum of 2 years experience in scheduling or clinic operations, preferably within ABA, autism services, or healthcare.
• Excellent verbal and written communication skills; strong phone and email etiquette.
• Friendly, approachable, and comfortable speaking directly with parents and staff.
• Strong time management and multi-tasking skills; able to manage overlapping needs and reroute multiple staff simultaneously.
• Strong problem-solving and decision-making skills under pressure.
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented.

Responsabilidades

• Lead day-to-day scheduling operations, including real-time adjustments due to cancellations, staff changes, or client needs.
• Scheduling assessments in-clinic.
• Communicate effectively and professionally with parents, technicians, clinical supervisors, and internal departments.
• Take initiative in identifying and implementing new scheduling strategies or tools to streamline operations.
• Collaborate with the recruitment and onboarding teams to match new hires with upcoming client sessions.
• Serve as a liaison between clients, BCBAs, Supervisors, and staff to coordinate overlaps, training schedules, and permanent caseloads.
• Notify staff and families of updated schedules and reroutes in a timely and courteous manner.
• Track and manage client and technician availability, ensuring alignment with service needs.
• Handle last-minute changes and provide immediate solutions with minimal disruption to services.
• Assist with staff interviews or operations projects as needed.
• Monitor session cancellations and follow company policies on make-ups and documentation; maintain accurate records and systems related to schedules and availability.
• Attend internal meetings and trainings; represent Burnett Therapeutic Services with professionalism and warmth.

Conocimientos

Scheduling experience

Verbal communication

Customer service

Time management

Multitasking

Documentation

Educación

High school diploma

Herramientas

Google Workspace

Microsoft Excel

Descripción del empleo

Burnett Therapeutic Services, Inc. is seeking an experienced ABA Scheduler to lead scheduling efforts across our behavioral health programs. The role requires proactive communication with families, technicians, BCBAs, and onboarding teams to match staff with clients.

The ideal candidate thrives in a fast-paced environment, manages real-time changes, and develops long-term scheduling solutions that improve service delivery and customer satisfaction.