Remote ABA Scheduler — Scheduling Lead for Care Ops

BURNETT THERAPEUTIC SERVICES INC; Napa (CA); Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Aflac coverage

LifeCare EAP

LifeMart discounts

Tuition discounts

Shadowing opportunities

Mentorship program

Job summary

Burnett Therapeutic Services Inc. in Napa, CA is seeking an experienced ABA Scheduler to lead scheduling across our behavioral health programs.

You will manage daily scheduling, coordinate client and staff needs, and implement long-term scheduling solutions while delivering high levels of customer service. The role requires strong communication, initiative, and the ability to adapt in a fast-paced environment.

Qualifications

• Minimum of 2 years experience in scheduling or clinic operations, preferably within ABA, autism services, or healthcare.
• Excellent verbal and written communication skills; strong phone and email etiquette
• Friendly, approachable, and comfortable speaking directly with parents and staff
• Strong time management and multi-tasking skills; able to manage overlapping needs and reroute multiple staff simultaneously
• Strong problem-solving and decision-making skills under pressure
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented
• Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-oriented

Responsibilities

• Lead day-to-day scheduling operations, including real-time adjustments due to cancellations, staff changes, or client needs
• Scheduling assessments in-clinic
• Communicate effectively and professionally with parents, technicians, clinical supervisors, and internal departments
• Take initiative in identifying and implementing new scheduling strategies or tools to streamline operations
• Collaborate with the recruitment and onboarding teams to match new hires with upcoming client sessions
• Serve as a liaison between clients, BCBAs, Supervisors, and staff to coordinate overlaps, training schedules, and permanent caseloads
• Notify staff and families of updated schedules and reroutes in a timely and courteous manner
• Track and manage client and technician availability, ensuring alignment with service needs
• Handle last-minute changes and provide immediate solutions with minimal disruption to services
• Assist with staff interviews or operations projects as needed
• Monitor session cancellations and follow company policies on make-ups and documentation
• Maintain accurate records and systems related to schedules and availability
• Attend internal meetings and trainings; represent Burnett Therapeutic Services with professionalism and warmth

Skills

Scheduling

Communication

Time management

Multi-tasking

Problem solving

Google Workspace

Microsoft Excel

Customer service

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

Google Workspace

Microsoft Excel

Job description

Burnett Therapeutic Services Inc. in Napa, CA is seeking an experienced ABA Scheduler to lead scheduling across our behavioral health programs.

You will manage daily scheduling, coordinate client and staff needs, and implement long-term scheduling solutions while delivering high levels of customer service. The role requires strong communication, initiative, and the ability to adapt in a fast-paced environment.