ABA Scheduling Specialist

Know Boundaries ABA; Nashville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

A healthcare services provider in Nashville is seeking an ABA Scheduling Specialist to manage therapy schedules under the direction of the Clinical Director. This role requires strong organizational and communication skills to ensure optimal utilization of therapy hours and staff availability. The ideal candidate will have a background in healthcare scheduling, preferably with experience in ABA. Responsibilities include managing scheduling changes, conducting audits, and supporting front office needs.

Qualifications

• Must be available between 8:00 AM – 6:00 PM CST.
• Healthcare scheduling background preferred, especially in ABA.
• Experience using CentralReach preferred.
• Strong organizational and communication skills.
• Ability to work independently and with a remote team.

Responsibilities

• Manage scheduling inbox for same-day changes and updates.
• Conduct weekly audits of scheduling software for accuracy.
• Coordinate make-up sessions and ensure missed services are delivered.
• Identify under-scheduled clients and add sessions to maximize authorized service hours.
• Communicate with Scheduling Coordinators and other departments for consistency and QA.
• Provide front office support by routing requests and handling urgent needs professionally.

Skills

Organizational skills

Attention to detail

Communication skills

Ability to work independently

Remote collaboration

Tools

CentralReach

Job description

The ABA Scheduling Specialist will work under the direction of the President/Clinical Director and Scheduling Coordinator. This role requires strong organizational skills, attention to detail, and motivation to support company growth and ensure high-quality services for clients. The specialist will be responsible for coordinating therapy schedules and ensuring optimal utilization of client hours and staff availability.

Responsibilities:

• Monitor and help manage the scheduling inbox for same day schedule changes; update all one time changes accurately in Central Reach.
• Conduct weekly audits of Central Reach to ensure all client and staff labels, availability, and our map are accurate and up to date.
• Coordinate and manage all make-up sessions and pick-up hours, ensuring missed services are recovered and delivered within the authorization.
• Proactively monitor under-scheduled clients and identify opportunities to add sessions in order to maximize authorized service hours and maintain treatment consistency.
• Communicate regularly with Scheduling Coordinators and other relevant departments to ensure consistency and quality assurance.
• Provide front office support by assisting with incoming phone calls, routing scheduling requests, and addressing urgent client or staff needs in a timely and professional manner.

Candidate Requirements:

• Must be available between 8:00 AM – 6:00 PM CST (United States Central Standard Time).
• Healthcare scheduling background preferred (ABA experience highly preferred).
• Experience using CentralReach preferred.
• Strong organizational and communication skills.
• Ability to work independently and in collaboration with a remote team.