Remote 988 NBU Crisis Shift Supervisor

Common Ground; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Common Ground seeks a 988 NBU Crisis Shift Supervisor to oversee remote crisis staff and ensure compassionate, evidence-informed responses across phone and text/chat channels. The role emphasizes supervision, coaching, and adherence to Lifeline and organizational standards.

You'll coordinate daily operations in a virtual setting, monitor service flow, and support staff with risk assessment, safety planning, and escalation when needed. Strong crisis intervention skills are essential.

Qualifications

• Knowledge of crisis intervention models and suicide prevention practices.
• Ability to assess risk, safety planning, and emergency coordination.
• Experience supervising staff in remote crisis environments.
• Familiarity with confidentiality and privacy requirements.

Responsibilities

• Oversee 988 NBU Crisis Specialists and daily phone/text/chat activity during shifts.
• Provide supervision, coaching, and real-time consultation to crisis staff.
• Monitor queues, staffing levels, and service flow across channels.
• Respond to high-risk situations and coordinate emergency response when needed.
• Ensure accurate documentation and adherence to policies and quality standards.

Skills

Crisis intervention

Suicide risk assessment

Staff supervision

Remote work

Coaching

Communication

Education

High school diploma or GED

Bachelor’s degree preferred in behavioral health / related field

Tools

CRM systems

Scheduling tools

Payroll systems

Microsoft Office

Job description

Common Ground seeks a 988 NBU Crisis Shift Supervisor to oversee remote crisis staff and ensure compassionate, evidence-informed responses across phone and text/chat channels. The role emphasizes supervision, coaching, and adherence to Lifeline and organizational standards.

You'll coordinate daily operations in a virtual setting, monitor service flow, and support staff with risk assessment, safety planning, and escalation when needed. Strong crisis intervention skills are essential.