Remote 988 Crisis Chat & Text Clinical Manager

Crisis Connections; United States; Remote; USD 95.000 - 105.000; Vollzeit

Zusammenfassung

Crisis Connections seeks an experienced clinical leader to oversee the 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role requires residence in Washington, Arizona, Texas, or Ohio.

You will lead a multidisciplinary team delivering compassionate crisis support via chat and text, ensuring timely risk assessment, safety planning, and connections to resources. As the 988 Clinical Manager, Chat & Text, you will blend clinical leadership with operational management,

Qualifikationen

• Master’s degree in psychology, counseling, social work, or related field.
• Independent or associate behavioral health licensure with ability to obtain WA credential.
• Able to meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Strong knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.
• Excellent written and digital communication skills.
• Experience with crisis chat/text or digital contact center environments preferred.

Aufgaben

• Lead and manage a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, and staff feedback.
• Monitor program metrics and ensure compliance with 988 standards and contracts.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Maintain frontline connection to chat/text services and lead by example.

Kenntnisse

Leadership in behavioral health

Crisis intervention

Clinical supervision

Staff management

Digital communication

Policy compliance

Crisis chat/text experience

Ausbildung

Master’s degree in psychology, counseling, social work, or related field

Jobbeschreibung

Crisis Connections seeks an experienced clinical leader to oversee the 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role requires residence in Washington, Arizona, Texas, or Ohio.

You will lead a multidisciplinary team delivering compassionate crisis support via chat and text, ensuring timely risk assessment, safety planning, and connections to resources. As the 988 Clinical Manager, Chat & Text, you will blend clinical leadership with operational management,