Remote 988 Clinical Supervisor: Crisis Care Leader

Crisis Connections; Oregon; Hybrid; USD 86,000 - 94,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Retirement plan

Training & development

Equity & belonging

Job summary

Crisis Connections is seeking an 988 Clinical Supervisor to lead frontline crisis responders delivering compassionate, life-saving support. Remote role (reside in WA/AZ/OH/TX) with a master’s degree in a mental health field and professional licensure or eligibility.

Supervisory responsibilities include mentorship, training, and ensuring clinical excellence in a 24/7 crisis center. You will shape crisis care quality across King County and Washington state, collaborating with clinical leaders and

Qualifications

• Master's degree in Counseling, Social Work, Psychology or related field.
• Licensed or license-eligible mental health professional per Washington State standards.
• Licensure in counseling or social work (active or associate).
• Experience supporting individuals in crisis.
• Strong written/verbal communication, documentation, and computer skills.
• Agency Affiliated Counselor (AAC) credential required by end of probation; cost reimbursed by Crisis Connections.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers.
• Provide clinical guidance and mentorship during real-time crisis situations.
• Support daily operations in a 24/7 crisis contact center.
• Train staff on best practices, policies, and crisis intervention techniques.
• Monitor call and performance trends to ensure quality and consistency.
• Partner with internal leaders and external behavioral health providers.
• Serve as a trusted clinical resource for staff at all experience levels

Education

Master's degree in Counseling or Social Work or Psychology

Licensed or license-eligible mental health professional (WA standards)

Licensure (or associate licensure) in counseling or social work

Experience supporting individuals in crisis

Strong communication, documentation, and computer skills

AAC credential by end of probationary period (reimbursed)

Job description

Crisis Connections is seeking an 988 Clinical Supervisor to lead frontline crisis responders delivering compassionate, life-saving support. Remote role (reside in WA/AZ/OH/TX) with a master’s degree in a mental health field and professional licensure or eligibility.

Supervisory responsibilities include mentorship, training, and ensuring clinical excellence in a 24/7 crisis center. You will shape crisis care quality across King County and Washington state, collaborating with clinical leaders and