Clinical Leader, 988 Crisis Chat & Text - Remote

Crisis Clinic; Seattle (WA); A distancia; USD 95.000 - 105.000; Jornada completa

Descripción de la vacante

Crisis Connections in the United States is seeking an experienced clinical leader to oversee the daily operations and clinical quality of the 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role offers the opportunity to lead a multidisciplinary team delivering compassionate, accessible crisis support through chat and text.

As the 988 Clinical Manager, Chat & Text, you will supervise staff, ensure compliance with 988 standards, and collaborate with Crisis Connections

Formación

• Master's degree in psychology, counseling, social work, or a related field.
• Independent or associate behavioral health licensure, with the ability to obtain the applicable Washington State credential.
• 4-5+ years of leadership experience in behavioral health crisis work.
• Experience with crisis chat/text, web-based crisis services, or digital contact center environments is strongly preferred.

Responsabilidades

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, contact review, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

Conocimientos

Leadership

Crisis intervention

Communication

Policy/compliance

Educación

Master's degree in psychology, counseling, social work, or related field

Descripción del empleo

Crisis Connections in the United States is seeking an experienced clinical leader to oversee the daily operations and clinical quality of the 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role offers the opportunity to lead a multidisciplinary team delivering compassionate, accessible crisis support through chat and text.

As the 988 Clinical Manager, Chat & Text, you will supervise staff, ensure compliance with 988 standards, and collaborate with Crisis Connections