Remote Clinical Manager, 988 Chat & Text

Crisis Connections; Oregon; Hybrid; USD 95,000 - 105,000; Full time

Job summary

Crisis Connections is seeking an experienced clinical leader to oversee the daily operations and clinical quality of our 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role requires residency in WA, AZ, TX, or OH and offers a chance to lead a multidisciplinary team delivering compassionate crisis support.

You will supervise clinical operations, ensure quality standards, and drive improvements across technology, training, and staffing while collaborating with internal

Qualifications

• Master’s degree in psychology, counseling, social work, or related field.
• Independent or associate behavioral health licensure, with ability to obtain WA credential.
• Meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Excellent written and digital communication skills.
• Experience with crisis chat/text, web-based crisis services, or digital contact center environments is strongly preferred.

Responsibilities

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, contact review, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

Skills

Leadership

Crisis intervention

Communication (written/digital)

Team supervision

Quality assurance

Program operations

Education

Master’s degree in psychology, counseling, social work, or related field

Job description

Crisis Connections is seeking an experienced clinical leader to oversee the daily operations and clinical quality of our 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role requires residency in WA, AZ, TX, or OH and offers a chance to lead a multidisciplinary team delivering compassionate crisis support.

You will supervise clinical operations, ensure quality standards, and drive improvements across technology, training, and staffing while collaborating with internal