Remote 988 Crisis Counselor – Text & Chat Support

Baltimore Crisis Response, Inc.; Baltimore (MD); À distance; USD 30 000 - 35 000; Temps partiel

Avantages offerts par ce poste

Laptop provided

Headset provided

Résumé du poste

CarePoint Response is seeking a Text and Chat Counselor to join our remote crisis services team. You will be the first line of support for individuals contacting the 988 Suicide & Crisis Lifeline via text and chat, providing calm, compassionate, and life-saving care.

Responsibilities include risk assessments, referrals to local resources, and maintaining HIPAA-compliant documentation while working in a private, quiet space with equipment provided.

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred).
• Strong typing, written communication, and crisis de-escalation skills.
• Bilingual or multilingual skills are preferred.

Responsabilités

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform.
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
• Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Connaissances

Typing

Written communication

Crisis de-escalation

Formation

High school diploma or equivalent

Description du poste

CarePoint Response is seeking a Text and Chat Counselor to join our remote crisis services team. You will be the first line of support for individuals contacting the 988 Suicide & Crisis Lifeline via text and chat, providing calm, compassionate, and life-saving care.

Responsibilities include risk assessments, referrals to local resources, and maintaining HIPAA-compliant documentation while working in a private, quiet space with equipment provided.