Remote 988 Text & Chat Crisis Counselor

Baltimore Crisis Response, Inc.; Baltimore (MD); Remote; USD 30,000 - 35,000; Part time

Job summary

Baltimore Crisis Response, Inc. is seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. You’ll be the first line of support for individuals contacting the 988 Lifeline via text and chat, delivering compassionate, life-saving care.

In this remote, part-time role, you’ll assess risk, connect people to safety resources, and document interactions in compliant electronic records. Must have a quiet workspace and HIPAA awareness.

Qualifications

• High school diploma or equivalent; associate's or bachelor’s in psychology, social work, counseling, or related field preferred.
• Experience with crisis intervention or mental health support is beneficial.

Responsibilities

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage with users using active listening, empathy, and evidence-based crisis intervention techniques.
• Conduct suicide risk assessments and elevate high-risk situations to supervisors or emergency services as needed.
• Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times.
• Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources.
• Document all interactions accurately and promptly in electronic records per agency and legal requirements.
• Participate in regular supervision, debriefings, and training sessions.
• Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards.

Skills

Strong typing

Written communication

Crisis de-escalation

Bilingual preferred

Education

High school diploma or equivalent; associate's or bachelor's in psychology or related field preferred

Job description

Baltimore Crisis Response, Inc. is seeking a 988 Text and Chat Crisis Counselor to join CarePoint Response as part of our expanding crisis services team. You’ll be the first line of support for individuals contacting the 988 Lifeline via text and chat, delivering compassionate, life-saving care.

In this remote, part-time role, you’ll assess risk, connect people to safety resources, and document interactions in compliant electronic records. Must have a quiet workspace and HIPAA awareness.