Remote 988 Text & Crisis Supervisor

Baltimore Crisis Response, Inc.; Baltimore (MD); Remote; USD 36,000 - 41,000; Part time

Job summary

CarePoint Response is seeking an experienced 988 Text & Chat Supervisor to lead counselors delivering crisis intervention through the 988 Suicide & Crisis Lifeline. This frontline leadership role supervises Text and Chat counselors during assigned shifts, guiding complex and high-risk situations with a trauma-informed approach.

You will monitor service quality, support staff development, and ensure confidential documentation while upholding HIPAA.

Qualifications

• Bachelor’s degree in Counseling, Psychology, or a related field; or a bachelor’s degree with equivalent crisis experience.
• 2+ years of experience in crisis intervention or mental health services.
• 1+ year of supervisory or leadership experience.

Responsibilities

• Real-Time Crisis Supervision: supervise Text/Chat counselors, guide high-risk situations, ensure trauma-informed care.
• Team Leadership & Development: conduct supervision sessions, performance reviews, onboarding and staff development.
• Quality & Performance: monitor interactions, track KPIs, ensure proper documentation and HIPAA compliance.
• Staffing & Operations: manage schedules and maintain shift coverage.

Skills

Written communication

Crisis intervention

De-escalation

Guidance

Decision-making

Digital platforms

Education

Bachelor's degree in Counseling/ Psychology or related field

Crisis experience accepted in lieu of degree

Tools

Electronic documentation

Job description

CarePoint Response is seeking an experienced 988 Text & Chat Supervisor to lead counselors delivering crisis intervention through the 988 Suicide & Crisis Lifeline. This frontline leadership role supervises Text and Chat counselors during assigned shifts, guiding complex and high-risk situations with a trauma-informed approach.

You will monitor service quality, support staff development, and ensure confidential documentation while upholding HIPAA.