Remote 988 Crisis Counselor - Bilingual

Resumonk; United States; Remote; USD 33,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Behavioral Intake Counselor to support the San Diego County ACL, handling 988 Lifeline calls remotely across the U.S. The role requires strong clinical judgment, crisis intervention experience, and the ability to work PST hours from a dedicated home office.

Responsibilities include conducting behavioral health screenings, making referrals, documenting in the required EHR, and collaborating with clinical teams.

Qualifications

• Master’s Degree or Doctorate in human services or behavioral health.
• 2+ years postgraduate behavioral clinical experience (e.g. psychosocial assessments, individual therapy, SUD treatment, case management).
• 1+ years of crisis management experience.
• 1+ years of experience with diverse multi-ethnic populations.
• 1+ years of experience with psychological disorders and addictions.
• Bilingual: Spanish/English.

Responsibilities

• Manage calls from the 988 Lifeline.
• Adhere to HIPAA and confidentiality requirements.
• Answer calls/chats within standard service levels.
• Apply clinical judgement and consult with colleagues as needed.
• Triage calls/chats by mental health or SUD symptoms.
• Conduct behavioral health screenings (including suicide/homicide).
• Provide customized behavioral health referrals.
• Conduct crisis work and ensure safety.
• Document interactions per DHCS requirements in the EHR.
• Enter clinical information into Medi-Cal EHR.
• Meet individual performance goals.
• Troubleshoot technical issues.
• Escalate operational issues to supervisor/manager.
• Assist in training crisis line staff on protocols and quality benchmarks.
• Other duties as assigned.

Skills

Bilingual: Spanish/English

Education

Master’s or Doctorate in human services or behavioral health

Tools

Medi-Cal EHR

Job description

UnitedHealth Group is seeking a Behavioral Intake Counselor to support the San Diego County ACL, handling 988 Lifeline calls remotely across the U.S. The role requires strong clinical judgment, crisis intervention experience, and the ability to work PST hours from a dedicated home office.

Responsibilities include conducting behavioral health screenings, making referrals, documenting in the required EHR, and collaborating with clinical teams.