Remote Behavioral Health Intake Counselor (Bilingual)

Zim Directory; San Diego (CA); Remote; USD 33,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life and Disability

401(k) and Education Reimbursement

Employee Discounts

Job summary

UnitedHealth Group is seeking a Behavioral Intake Counselor to support San Diego County’s 24/7 Access and Crisis Line with remote duties. You will perform confidential behavioral health screenings, crisis intervention, and link callers to appropriate care, improving health outcomes for the San Diego community.

The role requires five 8‑hour shifts (Friday–Tuesday) in PST, telecommuting from anywhere in the U.S. with HIPAA compliance and DHCS documentation.

Qualifications

• Master’s or Doctorate in human services or behavioral health field.
• 2+ years of postgraduate behavioral clinical experience.
• 1+ years of crisis management experience.
• 1+ years of experience with diverse multi-ethnic populations.
• 1+ years of experience with psychology disorders and addictions.

Responsibilities

• Manage calls from 988 Lifeline.
• Adhere to HIPAA and confidentiality rules.
• Answer calls/chats within service levels.
• Use clinical judgment and consult with colleagues.
• Triage calls/chats based on symptoms.
• Conduct behavioral health screenings including ASAM.
• Provide referrals to appropriate care.
• Conduct crisis interventions and ensure safety.
• Document interactions per DHCS requirements.
• Enter clinical information into EHR ( Medi‑Cal ).
• Meet individual performance goals.

Skills

Bi-lingual Spanish/English

Crisis management

Education

Master’s or Doctorate in human services/behavioral health

Job description

UnitedHealth Group is seeking a Behavioral Intake Counselor to support San Diego County’s 24/7 Access and Crisis Line with remote duties. You will perform confidential behavioral health screenings, crisis intervention, and link callers to appropriate care, improving health outcomes for the San Diego community.

The role requires five 8‑hour shifts (Friday–Tuesday) in PST, telecommuting from anywhere in the U.S. with HIPAA compliance and DHCS documentation.