Remote Behavioral Intake Counselor (Crisis Line)

UnitedHealth Group; San Diego (CA); Remote; USD 33,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off + Holidays

Medical/Dental/Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Behavioral Intake Counselor for the County of San Diego’s 24/7 Access and Crisis Line (ACL). The role conducts behavioral health screenings and triages calls, providing linkage to appropriate care while upholding HIPAA and confidentiality.

The position is remote with PST hours (5 eight-hour shifts Tue–Sat 1:00 pm–9:30 pm). You will document interactions in Medi-Cal EHR and support crisis work, with ongoing training and opportunities for career development within a

Qualifications

• 2+ years of postgraduate behavioral clinical experience (e.g. psychosocial assessments, individual therapy, SUD treatment)
• 1+ years of crisis management experience
• 1+ years of experience working with diverse multi-ethnic/socioeconomic populations
• 1+ years of experience working with psychological disorders and addictions

Responsibilities

• Manage calls from 988 Lifeline
• Adhere to HIPAA, confidentiality, reporting abuse and duty to warn
• Answer calls/chats within standard service levels
• Use clinical judgement and consult with colleagues
• Triage calls/chats by mental health/substance use symptoms
• Conduct behavioral health screenings including suicide/homicide
• Provide customized behavioral health referrals
• Conduct crisis work and ensure safety, document in EHR
• Enter clinical information into Medi-Cal EHR
• Meet individual performance goals
• Solve technical issues and elevate concerns to supervisor
• Train crisis line staff on protocols and benchmarks
• Other duties as assigned

Skills

Postgraduate behavioral clinical exp

Crisis management experience

Experience with diverse populations

Experience with mental health and/or S

Education

Master’s or Doctorate in human services/behavioral health

Job description

UnitedHealth Group is seeking a Behavioral Intake Counselor for the County of San Diego’s 24/7 Access and Crisis Line (ACL). The role conducts behavioral health screenings and triages calls, providing linkage to appropriate care while upholding HIPAA and confidentiality.

The position is remote with PST hours (5 eight-hour shifts Tue–Sat 1:00 pm–9:30 pm). You will document interactions in Medi-Cal EHR and support crisis work, with ongoing training and opportunities for career development within a