Behavioral Intake Counselor

Kenyan Edu; San Diego (CA); Hybrid; USD 33.000 - 59.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D Insurance

Short-term and Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Referral Bonus

Zusammenfassung

UnitedHealth Group is hiring a Behavioral Intake Counselor for remote work in the U.S. The role supports the 988 Lifeline, performing crisis intervention, screenings, and referrals with HIPAA compliance.

You’ll document in Medi-Cal EHR and coordinate with clinical teams. The position requires a Master’s or Doctorate in a behavioral health field, 2+ years of clinical experience, and bilingual Spanish/English abilities.

Qualifikationen

• Master’s or Doctorate in a relevant field (human services/behavioral health).
• 2+ years of post-graduate behavioral clinical experience.
• 1+ year of crisis management experience.
• 1+ year of experience working with diverse multi-ethnic populations.
• Bilingual: Spanish and English.

Aufgaben

• Manage calls from the 988 Lifeline and provide crisis intervention.
• Triage calls/chats based on mental health or substance use symptoms.
• Conduct behavioral health screenings including suicide risk and adapted ASAM.
• Provide referrals and document interactions in the designated EHR.
• Maintain HIPAA compliance and escalate issues as needed.

Kenntnisse

Crisis management

Bilingual: Spanish/English

Multicultural sensitivity

Ausbildung

Master’s or Doctorate in human services/behavioral health

Jobbeschreibung

# Behavioral Intake CounselorUnitedHealth GroupRemote Full Time Remote Posted 5 hours agoShare this job:WhatsApp LinkedIn X Facebook Email#### Job DescriptionHeadquarters: San Diego, California, United States URL: https://www.unitedhealthgroup.com Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Behavioral Intake Counselor (BIC) is a position for the County of San Diego’s 24/7 Access and Crisis Line (ACL) which provides free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans. Behavioral Health Access: Mental Health & Substance Use Disorder Treatment Services within the system of care. ACL clinicians need to quickly establish an emotional connection with the individual seeking help, identify their needs, conduct a behavioral health screening which includes an adapted ASAM screening, recognize and properly follow up on any risk factors, and help provide linkage to the most appropriate type and level of care based on the collective screenings and preferences of the caller/chatter.Working Schedule: 5 8-hour shifts (Friday-Tuesday, 7am-3:30pm PST). Schedule to be determined upon hire, will require evenings and weekends, and is subject to change depending on business needLocation: Remote. You will enjoy the flexibility to telecommute\\* from anywhere within the U.S. as you take on some tough challenges. Must be willing and able to work PST hours. Dedicated work from home space is required.Primary Responsibilities:Manage calls coming from 988 LifelineAdhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)Answer calls/chats within standard service levelsApply sound clinical judgement and consult with fellow clinical professionals when indicatedTriage calls/chats based on presenting mental health and/or substance use disorder symptomsConduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAMProvide customized, behavioral health referralsConduct crisis work and ensure safetyDocument all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirementsAccess and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)Meeting individual performance goalProblem solves technical issuesElevate operational issues/ concerns to supervisor or managerGain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements, while strengthening personal competency on the crisis lineOther duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:Master’s Degree or Doctorate degree within human services or behavioral health field2+ years of post graduate behavioral clinical experience (i.e. but not limited to: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team, case management)1+ years of crisis management experience1+ years of experience working with diverse multi-ethnic/socioeconomic populations1+ years of experience working with psychological disorders and addictionsBilingual: Spanish/EnglishPreferred Qualifications: 1 or more years of prior experience in a call centerWilling and able to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)\\*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #GREEN To apply: https://weworkremotely.com/remote-jobs/unitedhealth-group-behavioral-intake-counselor