Remote Behavioral Health Intake Counselor

Kenyan Edu; San Diego (CA); Hybrid; USD 33,000 - 59,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental, Vision, Life & AD&D Insurance

Short-term and Long-Term Disability

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Referral Bonus

Job summary

UnitedHealth Group is hiring a Behavioral Intake Counselor for remote work in the U.S. The role supports the 988 Lifeline, performing crisis intervention, screenings, and referrals with HIPAA compliance.

You’ll document in Medi-Cal EHR and coordinate with clinical teams. The position requires a Master’s or Doctorate in a behavioral health field, 2+ years of clinical experience, and bilingual Spanish/English abilities.

Qualifications

• Master’s or Doctorate in a relevant field (human services/behavioral health).
• 2+ years of post-graduate behavioral clinical experience.
• 1+ year of crisis management experience.
• 1+ year of experience working with diverse multi-ethnic populations.
• Bilingual: Spanish and English.

Responsibilities

• Manage calls from the 988 Lifeline and provide crisis intervention.
• Triage calls/chats based on mental health or substance use symptoms.
• Conduct behavioral health screenings including suicide risk and adapted ASAM.
• Provide referrals and document interactions in the designated EHR.
• Maintain HIPAA compliance and escalate issues as needed.

Skills

Crisis management

Bilingual: Spanish/English

Multicultural sensitivity

Education

Master’s or Doctorate in human services/behavioral health

Job description

UnitedHealth Group is hiring a Behavioral Intake Counselor for remote work in the U.S. The role supports the 988 Lifeline, performing crisis intervention, screenings, and referrals with HIPAA compliance.

You’ll document in Medi-Cal EHR and coordinate with clinical teams. The position requires a Master’s or Doctorate in a behavioral health field, 2+ years of clinical experience, and bilingual Spanish/English abilities.