Remote 988 Crisis Care Supervisor

Crisis Connections; Clifton (TX); Remote; USD 86,000 - 94,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视s

Generous paid time off and holidays

Retirement and transit benefits

Ongoing training and professional dev.

Mission-driven, inclusive workplace

Job summary

Crisis Connections in the United States is seeking a licensed or license-eligible 988 Clinical Supervisor for a fully remote leadership role. You will lead frontline crisis responders delivering life-saving support to individuals in crisis and mentor staff while providing real-time clinical guidance.

The role requires residency in WA, AZ, OH, or TX and a passion for service. This hands-on position supports 24/7 crisis coverage, shapes crisis care quality across Washington state, and partners

Qualifications

• Master’s degree in Counseling, Social Work, Psychology, or a related field.
• Licensed or license-eligible Mental Health Professional under Washington State standards.
• Licensure (or associate licensure) in counseling or social work.
• Experience supporting individuals in crisis.
• AAC credential required by the end of probation; Crisis Connections reimburses the cost.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers.
• Provide clinical guidance and mentorship during real-time crisis situations.
• Support daily operations in a 24/7 crisis contact center.
• Train staff on best practices and crisis intervention techniques.
• Monitor call and performance trends to ensure quality and consistency.
• Partner with internal leaders and external behavioral health providers.
• Serve as a trusted clinical resource for staff at all experience levels.

Skills

Clinical supervision

Mentorship

Crisis intervention

Communication

Education

Master’s degree in Counseling, Social Work, Psychology, or related field

Job description

Crisis Connections in the United States is seeking a licensed or license-eligible 988 Clinical Supervisor for a fully remote leadership role. You will lead frontline crisis responders delivering life-saving support to individuals in crisis and mentor staff while providing real-time clinical guidance.

The role requires residency in WA, AZ, OH, or TX and a passion for service. This hands-on position supports 24/7 crisis coverage, shapes crisis care quality across Washington state, and partners