988 Clinical Manager, Chat & Text

Crisis Connections; Seattle (WA); Remote; USD 95,000 - 105,000; Full time

Job summary

Crisis Connections in Washington state is seeking an experienced Clinical Manager to oversee the 988 Suicide and Crisis Lifeline Chat & Text program. This fully remote, exempt role manages a multidisciplinary team delivering compassionate crisis support to chat and text clients.

Requirements include a Master’s degree in a related field, WA licensure eligibility, and 4–5+ years of leadership in behavioral health. Strong crisis intervention and digital communication skills are essential.

Qualifications

• Master's degree in psychology, counseling, social work, or related field.
• Independent or associate behavioral health licensure with WA credential eligibility.
• Meet Washington State Mental Health Professional requirements.
• 4–5+ years leadership in behavioral health crisis work.

Responsibilities

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

Skills

Leadership in behavioral health

Crisis intervention knowledge

Clinical supervision

Written and digital communication

Digital crisis services experience

Education

Master's degree in psychology/counseling/social work

Tools

Crisis chat/text platforms

Job description

988 Clinical Manager, Chat & Text

Fully Remote | $95,000–$105,000 annually | Full-Time, Exempt

Job Type: Full-time

Location: Candidates must reside in Washington, Arizona, Texas, or Ohio.

Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

Make an impact when it matters most

Crisis Connections is seeking an experienced clinical leader to oversee the daily operations and clinical quality of our 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role offers the opportunity to lead a multidisciplinary team delivering compassionate, accessible crisis support through chat and text.

As the 988 Clinical Manager, Chat & Text, you’ll combine clinical leadership with operational management, helping ensure people experiencing emotional distress or crisis receive timely support, risk assessment, safety planning, and connections to appropriate resources.

What You’ll Do

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, contact review, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

What You’ll Bring

• Master’s degree in psychology, counseling, social work, or a related field.
• Independent or associate behavioral health licensure, with the ability to obtain the applicable Washington State credential.
• Ability to meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Strong knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.
• Excellent written and digital communication skills.
• Experience with crisis chat/text, web-based crisis services, or digital contact center environments is strongly preferred.

Benefits

Explore Crisis Connections employee benefits at:

https://crisisconnections.org/get-involved/careers/benefits/