988 Clinical Manager, Chat & Text

Crisis Connections; United States; Remote; USD 95,000 - 105,000; Full time

Job summary

Crisis Connections seeks an experienced clinical leader to oversee the 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role requires residence in Washington, Arizona, Texas, or Ohio.

You will lead a multidisciplinary team delivering compassionate crisis support via chat and text, ensuring timely risk assessment, safety planning, and connections to resources. As the 988 Clinical Manager, Chat & Text, you will blend clinical leadership with operational management,

Qualifications

• Master’s degree in psychology, counseling, social work, or related field.
• Independent or associate behavioral health licensure with ability to obtain WA credential.
• Able to meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Strong knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.
• Excellent written and digital communication skills.
• Experience with crisis chat/text or digital contact center environments preferred.

Responsibilities

• Lead and manage a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, and staff feedback.
• Monitor program metrics and ensure compliance with 988 standards and contracts.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Maintain frontline connection to chat/text services and lead by example.

Skills

Leadership in behavioral health

Crisis intervention

Clinical supervision

Staff management

Digital communication

Policy compliance

Crisis chat/text experience

Education

Master’s degree in psychology, counseling, social work, or related field

Job description

Description

988 Clinical Manager, Chat & Text

Fully Remote | $95,000–$105,000 annually | Full-Time, Exempt

Location: Candidates must reside in Washington, Arizona, Texas, or Ohio.
Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.

Make an impact when it matters most

Crisis Connections is seeking an experienced clinical leader to oversee the daily operations and clinical quality of our 988 Suicide and Crisis Lifeline Chat and Text Program. This fully remote role offers the opportunity to lead a multidisciplinary team delivering compassionate, accessible crisis support through chat and text.

As the 988 Clinical Manager, Chat & Text, you’ll combine clinical leadership with operational management, helping ensure people experiencing emotional distress or crisis receive timely support, risk assessment, safety planning, and connections to appropriate resources.

What You’ll Do

• Lead and support a multidisciplinary 988 Chat & Text team.
• Oversee clinical quality, daily operations, staffing, performance, and service delivery.
• Provide clinical supervision, case consultation, contact review, and staff feedback.
• Monitor program metrics and ensure compliance with 988, contractual, accreditation, and organizational standards.
• Support implementation of new services, technology, training, and operational improvements.
• Collaborate with Crisis Connections leaders and external partners.
• Remain connected to frontline chat and text services and lead by example.

Requirements

What You’ll Bring

• Master’s degree in psychology, counseling, social work, or a related field.
• Independent or associate behavioral health licensure, with the ability to obtain the applicable Washington State credential.
• Ability to meet Washington State Mental Health Professional requirements.
• 4–5+ years of leadership experience in behavioral health crisis work.
• Strong knowledge of crisis intervention, trauma-informed care, clinical supervision, and behavioral health standards.
• Excellent written and digital communication skills.
• Experience with crisis chat/text, web-based crisis services, or digital contact center environments is strongly preferred.

Benefits

Explore Crisis Connections employee benefits at:
https://crisisconnections.org/get-involved/careers/benefits/

Ready to Lead With Purpose?

If you’re an experienced behavioral health leader who can combine strong clinical judgment with effective people and program management, we encourage you to apply and help strengthen the future of 988 digital crisis support.