Remote 3rd-Party Collections Specialist - Performance Pay

LCS Financial Services Corporation; New Jersey; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Performance-based pay

Mon-Fri schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off policy

Remote work in approved states

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to work from home in the United States. The role focuses on negotiating resolutions, arranging payments, and recovering delinquent accounts while upholding regulatory standards.

Candidates should have at least 2 years in third-party collections, excellent communication skills, and the ability to work independently in a remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of debt collection laws and regulations.
• Bilingual English/Spanish communication skills.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws and company policies.

Skills

Debt collection

Negotiation

Active listening

Telephone etiquette

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to work from home in the United States. The role focuses on negotiating resolutions, arranging payments, and recovering delinquent accounts while upholding regulatory standards.

Candidates should have at least 2 years in third-party collections, excellent communication skills, and the ability to work independently in a remote setting.