Remote 3rd-Party Collections Specialist | Performance Pay

LCS Financial Services Corporation; Montpelier (VT); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k

Paid holidays

Remote work from home

Flexible time-off

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists for 100% remote work from home. Join a nationwide team focused on recovering delinquent accounts while maintaining professionalism and regulatory compliance.

Remote role requires 2+ years in third‑party collections, strong negotiation and communication skills, and the ability to work in a high‑volume environment. We offer a performance‑driven environment with additional compensation potential based on results, and

Qualifications

• Minimum of 2 years of third–party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction–minimized remote workspace suitable for confidential conversations.
• Experience working in a high–volume collections environment.
• Familiarity with skip–tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation

Communication

Debt collection

Skip-tracing

Regulatory compliance

Remote work

Bilingual EN/ES

Education

High School Diploma

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists for 100% remote work from home. Join a nationwide team focused on recovering delinquent accounts while maintaining professionalism and regulatory compliance.

Remote role requires 2+ years in third‑party collections, strong negotiation and communication skills, and the ability to work in a high‑volume environment. We offer a performance‑driven environment with additional compensation potential based on results, and