Remote 3rd-Party Collections Specialist | Performance Pay

LCS Financial Services Corporation; Carson City (NV); Remote; USD 36,000 - 60,000; Full time

Job summary

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to negotiate resolutions, arrange payments, and drive recovery for delinquent accounts.

Qualifying candidates bring at least 2 years in third-party collections, strong negotiation, and fluent English/Spanish communication. This 100% remote role supports a nationwide collections team with strict compliance and performance targets.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip–tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Debt collection

Negotiation

Active listening

Telephone etiquette

Bilingual English/Spanish

Skip-tracing

Regulatory compliance

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is seeking experienced remote Collections Specialists to negotiate resolutions, arrange payments, and drive recovery for delinquent accounts.

Qualifying candidates bring at least 2 years in third-party collections, strong negotiation, and fluent English/Spanish communication. This 100% remote role supports a nationwide collections team with strict compliance and performance targets.